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Frequently Asked Questions
How do I pay?
Choose Online payment in ETB (CBE or Telebirr) and upload your receipt at checkout, or pay in ETB cash on delivery where available.
Is my CBE or Telebirr payment confirmed automatically?
No. Every CBE and Telebirr payment is verified manually by our team. Your order stays in 'Payment verification pending' until a person confirms it.
How long does delivery take?
Addis Ababa: 1–2 days. Regional cities: 3–6 days. Free delivery on orders above ETB 3,000.
Can I return an item?
Yes — within 7 days, unused and in original packaging. Message us to start a return.
Are the products authentic?
Every item is inspected before dispatch. If something is wrong, we replace or refund it.